About OpenReaction

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Our Mission

At OpenReaction, our mission is to provide our clients with one single source for all online data solutions, combining hosting, web design, and coding into one seamless service integration program. Paired with first-rate service and support and full freedom in customization, we strive to be our customer's one and only stop for all their online data needs.

Corporate Partners

In effort to provide all of our clients with only the most advanced web-based and data solutions, OpenReaction has partnered with many prestigious technology companies and organizations. In partnership with these firms, OpenReaction guarantees to be a principal provider of only the highest-end online services.

Open Source Software

At OpenReaction, we are proud to be active in the open source community of users, utilizing open source software with many of our products and services. Not only does the use of open source software lower the cost to the consumer, but it also provides a more secure and stable environment for our dedicated servers and their applications.

Our Data Center

Our data center is only five miles from the heart of downtown Atlanta, Georgia, a strategic location on key fiber routes that gives it extremely cost-effective fiber connectivity to the city infrastructures and businesses our services use most. This location also provides a lower cost of operations than a downtown location as well as insulation from events that could affect the city in a disaster situation. The data center's construction is one-story brick and block on a steel I-beam frame with twenty-foot ceiling height, dock-high floors, drains in all facility floors, and poured concrete floors and ceilings which ensure load-bearing capacity and storm resistance. There are no windows in the data center area of the building, enabling climate control and weather resistance, and there are fourteen loading dock doors that are convenient for generator placement.

Electrical
The data center is equipped with state-of-the-art Cummins / ONAN Diesel generator sets in a fully redundant parallel configuration with a 12,000-gallon onsite fuel tank and emergency fuel delivery contract. Multiple generator modules are synchronized to share the power load, with one extra inline generator taking over the load if one of the standard units fails.

Uninterruptible Power Supplies
OpenReaction has an Uninterruptible Power Supply system for battery-backed power options. State-of-the-art fully redundant parallel UPS modules are synchronized to ensure that power is never lost even if one of the units should fail.

Fiber
The data center is connected to most points in the metro Atlanta area by dark fiber (unused fiber optic capacity) from Atlanta Gas Light Networks. This is available in a ring format to the 56 Marietta carrier hotel and other telecom hotels, as well as all of the other on-net buildings and national carriers through cross-connects. The fiber is of the latest quality, pulled in the last four years, so loss is minimal compared with other carriers. Our data center has negotiated an aggressive rate with full dark fiber availability available to all of our customers.

Air Handling / Chilling
The data center has installed a fully redundant chilled-water plant based on the most efficient water tower technology from BAC. The tower setup is comprised of four single cell towers in a parallel configuration with redundant capacity, and parallel pump systems. A chilled-water backbone traverses the building and is available to all customers for a small chilled water fee (to cover our operating costs). This method is by far the cheapest to operate and requires no capital outlay or the expensive ongoing operating costs of the external dry cooler systems found on most buildings.

Fire Protection
The building is protected with a newly installed pre-action fire suppression system, and is monitored by the fire department. This state-of-the-art system uses zone alarm monitoring at the main security station. Pre-action keeps the system pressurized with air and water only at the main, which is located at the edge of the building. Water is only released to the system if there are multiple confirmed alarms corroborated by the system's intelligent controller. This provides protection against accidental release and unintended leaks.

Security
The OpenReaction data center has several layers of security. The grounds are enclosed with an eight-foot security fence topped with barbed wire and concertina wire. An automatic gate through the fence, and all exterior doors are card-key activated. Visitors must use the video phone at the gate to request entrance to the grounds, while customers can use their card keys for access. The single visitor/customer entrance point in the main lobby is manned by a guard 24 hours a day. The main data center areas are further protected with a hand-key biometric reader, preventing unauthorized card use. Video surveillance watches all areas of the data center and the grounds. There are cameras that record all movement inside and around the building. This also provides for a secure environment for employees and customers to work overnight and access their automobiles. Guards are stationed on the grounds 24x7 for continuous live monitoring and situation handling as well as control of capital equipment entering and leaving the facility.

Building Management
The data center monitors all of the security, fire and critical operating systems including UPS, generators, air conditioners, and pumps through state-of-the-art building management system. This system notifies us instantly of any problems and manages the power and output of core systems.

Corporate Contact

OpenReaction Hosting Solutions, Inc.
651 Phlox Way
Acworth, GA 30102


For more contact infomation please refer to our contact page.